bdzl Privacy
Policy

1 Who We Are

bdzl is an online betting and casino entertainment platform operating at bdzl.io and serving players in Bangladesh. When this Privacy Policy refers to "bdzl", "we", "us", or "our", it means the bdzl platform and its operating team responsible for the collection and processing of personal data described in this document.

The bdzl platform is the data controller in respect of all personal information collected from Members and visitors. As data controller, bdzl determines the purposes and means by which personal data is processed. We take this responsibility seriously and have implemented comprehensive technical and organisational measures to safeguard your information at every stage of its lifecycle.

bdzl provides online cricket betting, live casino games, slot titles, boxing betting, and other gaming products tailored for Bangladeshi players. All services are available exclusively to individuals aged 21 and above. Our platform accepts payments via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and all account balances are denominated in Bangladeshi Taka (৳).

2 Data We Collect

bdzl collects personal data in two broad categories: information you provide to us directly, and information we collect automatically when you use the platform.

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, residential address, mobile number, and preferred username when you create a bdzl account.
• Identity Verification (KYC) Data: Copies of your National ID Card (NID), passport, or driving licence, and where required, proof of address documents and payment method verification.
• Financial Data: Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., the last four digits of a card or a mobile wallet reference), and account balance history. bdzl does not store full card numbers — these are handled directly by our PCI-compliant payment processors.
• Communication Data: Messages, queries, and complaints submitted to the bdzl support team via live chat, email, or any other communication channel.
• Preference Data: Bonus opt-in choices, marketing communication preferences, responsible gaming settings such as deposit limits and session reminders, and self-exclusion requests.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and time zone settings.
• Usage Data: Pages visited, games accessed, betting and wagering activity, session duration, login timestamps, and navigation patterns within the bdzl platform.
• Cookie and Tracking Data: Information collected via cookies, pixel tags, and similar technologies as described in Section 7 of this policy.
• Geolocation Data: General geographic location derived from your IP address, used for fraud prevention and jurisdictional compliance. bdzl does not collect precise GPS-level location data.

3 How We Collect Data

bdzl collects personal data through the following channels and mechanisms:

• Account Registration: When you complete the registration form on the bdzl platform, you directly provide your core personal data.
• Account Activity: Every time you log in, place a bet, make a deposit or withdrawal, or adjust account settings, bdzl records the relevant activity data.
• KYC Verification Submissions: When you upload identity documents to complete the verification process, those documents are securely received and processed.
• Customer Support Interactions: Any conversation you initiate with the bdzl support team — via live chat or email — is recorded and stored for quality assurance and dispute resolution purposes.
• Automated Technologies: Cookies and server-side logging tools collect technical and behavioural data automatically as you browse and use the platform.
• Third-Party Payment Processors: When you initiate a transaction via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment partners may pass back transaction reference data to bdzl for reconciliation purposes.
• Identity Verification Partners: Where bdzl uses a third-party KYC service to verify your identity documents, that partner may supply verification results back to bdzl.

4 How We Use Your Data

bdzl uses the personal data it collects for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, device data
Identity verification and age checks	KYC documents, date of birth
Processing deposits and withdrawals	Financial data, payment method identifiers
Fraud detection and prevention	IP address, device data, usage data, geolocation
Responsible gaming enforcement	Usage data, preference data, communication data
Customer support and dispute resolution	Communication data, transaction records
Platform improvement and analytics	Usage data, cookie data (aggregated)
Marketing and promotional communications (with consent)	Registration data, preference data
Legal and regulatory compliance	All categories as required

Where bdzl processes your data for marketing purposes, you will always be given the opportunity to opt out. You can update your marketing preferences at any time from your account settings panel or by contacting bdzl support.

5 Legal Basis for Processing

bdzl processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations to you under the bdzl Terms and Conditions, including account management, transaction processing, and KYC verification.
• Legal Obligation: Processing required to comply with applicable laws, anti-money laundering obligations, and fraud prevention requirements.
• Legitimate Interests: Processing carried out in the legitimate interests of bdzl and its Members, including platform security, fraud detection, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed consent — primarily in the context of direct marketing communications and optional tracking cookies. You may withdraw consent at any time.

6 Data Sharing

bdzl does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only with parties that are bound by appropriate confidentiality and data protection obligations.

6.1 Payment Processors

To process your deposits and withdrawals, bdzl shares necessary transaction data with our approved payment partners: bKash, Nagad, Rocket, Upay, and card network processors for Visa and Mastercard. These parties receive only the data required to complete the specific transaction.

6.2 Identity Verification Partners

Where bdzl engages a third-party KYC service to verify identity documents, your submitted documents and personal details are shared with that partner solely for the purpose of conducting the verification check. Verification partners are contractually prohibited from using your data for any other purpose.

6.3 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier when you launch a game. These providers do not receive your full personal profile. Their use of any data shared is governed by their own privacy policies and by their contractual agreements with bdzl.

6.4 Legal and Regulatory Authorities

bdzl may disclose personal data to law enforcement agencies, regulators, or courts where required to do so by law, or where disclosure is necessary to protect the legal rights, safety, or property of bdzl or its Members.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the bdzl business, Member data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy implications before it takes effect.

7 Cookies and Tracking Technologies

bdzl uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow the platform to recognise you between sessions and provide a consistent, personalised experience.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that help protect against unauthorised access. These cannot be disabled.
• Functional Cookies: Remember your preferences such as preferred language settings, game display options, and responsible gaming configurations. Disabling these may affect your experience.
• Analytics Cookies: Collect anonymised or aggregated data about how Members use the platform — which games are most popular, where users navigate, and how long sessions last. This data is used solely to improve the bdzl service.
• Marketing Cookies: Used with your consent to deliver relevant promotional content and track the effectiveness of bdzl marketing campaigns. You may opt out of marketing cookies at any time via your account settings.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the bdzl platform from functioning correctly. For detailed information on managing cookies in your specific browser, please consult your browser's help documentation.

8 Data Retention

bdzl retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

• Active Account Data: Retained for the duration of your membership and for a period of 5 years following account closure, in order to meet anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by applicable law.
• Transaction Records: Retained for 5 years from the date of the relevant transaction to support financial audit trails and regulatory compliance.
• Customer Support Communications: Retained for 3 years from the date of the interaction, unless the communication relates to an open dispute, in which case it is retained until the dispute is fully resolved.
• Marketing Preferences and Consent Records: Retained for the period of your membership and for 2 years following opt-out or account closure.
• Technical and Usage Logs: Retained for up to 12 months in identifiable form, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to any individual.

9 Data Security

bdzl implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bdzl platform.
• Encryption of sensitive data at rest, including stored identity documents and payment references.
• Strict access controls ensuring that only authorised personnel with a legitimate need can access Member data, governed by role-based permission systems.
• Regular security assessments and penetration testing of the bdzl platform infrastructure.
• Multi-factor authentication requirements for all internal team members with access to Member data systems.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach within required timeframes.

10 Your Rights

As a Member of the bdzl platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the bdzl support team via live chat or at [email protected] with appropriate identity verification.

• Right of Access: You may request a copy of the personal data bdzl holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to bdzl's legal obligations to retain certain records.
• Right to Restriction: You may request that bdzl restricts its processing of your personal data in certain circumstances — for example, while a correction request is being verified.
• Right to Data Portability: You may request that bdzl provides your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to bdzl processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where you object to marketing, bdzl will cease all such communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

bdzl will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

11 Children's Privacy

The bdzl platform is strictly intended for adults aged 21 and above. bdzl does not knowingly collect personal data from any individual under the age of 21. If we become aware that a registered account belongs to a person under 21, that account will be immediately closed and all associated personal data will be deleted, subject to any legal obligations to retain records of the underage access incident for compliance purposes.

If you are a parent or guardian and believe that a person under 21 in your care has registered a bdzl account or provided personal information to the platform, please contact our support team immediately at [email protected] so that we can take prompt action.

12 Third-Party Links

The bdzl platform does not contain links to third-party websites as a general practice. Where references to third-party services such as payment providers or game studios appear within the platform interface, those third parties operate their own independent websites and privacy policies. bdzl has no control over, and accepts no responsibility for, the privacy practices or content of any third-party service. We encourage you to review the privacy policy of any external service you interact with in connection with your bdzl account activity.

13 Policy Updates

bdzl reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered Members via SMS or an in-platform notification at least 7 days before the updated policy takes effect, except where immediate changes are required by law.

The "Last Updated" date at the top of this policy and in the table of contents sidebar will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how bdzl protects your personal information. Your continued use of the bdzl platform following the effective date of any revision constitutes your acknowledgement of the updated policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdzl handles your personal data, please contact our dedicated support team through any of the following channels:

• Live Chat: Available 24 hours a day, seven days a week, directly within the bdzl platform.
• Email: [email protected] — please note this address is for support and data rights correspondence only and cannot be used for deposit or withdrawal instructions.

bdzl is committed to resolving all privacy-related queries promptly and fairly. If you remain dissatisfied with our response after raising a concern directly with us, you may pursue the matter through appropriate dispute resolution channels available in your jurisdiction.